Users don't abandon fintech products because they're slow. They leave because they're unsure. inamo helps banking, fintech and insurance teams run user research on KYC, payments, transfers and claims journeys with verified financial users, before hesitation becomes churn.
Every unclear consent screen, confusing KYC step, or poorly explained transaction chips away at the confidence your users need to commit. In banking, fintech and insurance, usability is not a nice-to-have. It directly drives conversion, retention, and regulatory risk. That is why financial services UX research is now treated as a compliance asset, not a marketing one.
Unclear consent and data-permission requests in fintech onboarding
Confusing or lengthy KYC and identity verification flows that drive drop-off
Poorly communicated irreversible actions like transfers, account closures, and one-click payments
Lack of reassurance during loading, waiting and processing states in payment flows
Jargon-heavy banking and insurance language that erodes user confidence and increases support tickets 
Recruit verified fintech and insurance customers, or bring your own users. Filter participants by product type, KYC status, usage behavior, and demographics relevant to your study.
Speak directly with real banking and insurance customers as they complete KYC, transactions, dashboards and claims journeys. Sessions are recorded, organized and ready for analysis the moment they end.
Bookmark every moment of hesitation, confusion or trust-breaking friction in one click. Share the exact KYC screen, payment confirmation or claims step that caused drop-off with compliance, product and leadership teams in seconds.
Insight Forge turns hours of session footage into structured, prioritized risk-reduction insights ranked by frequency and severity. Compliance-ready findings, no 40-page report writing.
Filter participants by product (retail banking, neobank, lending, wealth, crypto, insurance), region, KYC status, contract stage and usage behavior. Verified European panel plus bring-your-own support.
Benchmark task completion across hundreds of fintech and insurance users on onboarding, payments, transfer and claims journeys. Run unmoderated usability testing without scheduling a single live session.
KYC, onboarding and account-activation usability testing
Payment, transfer and transaction flow validation for banking apps
Dashboard clarity and account-management testing for retail and business banking
Insurance quote, claims and renewal journey research
Trust-signal and security UX research for regulated fintech products
Real user evidence from verified fintech and insurance customers moves faster through compliance review than any internal assumption. Run your first study free, no credit card required.
