In healthcare, confusing UX isn't just a frustration - it's a risk. inamo helps healthcare teams test patient portals, telehealth flows, and clinician tools with the care, compliance, and sensitivity the context demands.
When a patient misunderstands a dosage instruction, can't navigate an appointment booking, or loses confidence in a telehealth interface, the consequences extend well beyond a poor NPS score. Healthcare UX has to be right - and research has to be handled responsibly.
Patient portals with information hierarchies that don't match patient priorities
Telehealth onboarding flows that create anxiety rather than confidence
Clinician dashboards built around system logic rather than clinical workflow
Consent and data-sharing screens that confuse rather than reassure
Accessibility gaps that exclude older or less digitally confident patients 
Speak directly with patients, caregivers, or clinicians using inamo platform as they walk through portals, telehealth interfaces, or clinical dashboards.
Record sessions to surface comprehension gaps, hesitation patterns, and workflow breakdowns that usability scores alone would never reveal.
Use Spotlight Clips to capture critical clarity failures - particularly at high-stakes decision points like consent, dosage, or diagnosis communication.
Insight Forge transforms complex qualitative data into structured, prioritized improvements that teams can act on without translating between research language and clinical context.
Patient portal and health record navigation testing
Telehealth onboarding and appointment flow validation
Clinician dashboard and workflow usability testing
Consent, data-sharing, and compliance communication testing
Accessibility and inclusive design validation
inamo supports healthcare research with thoughtful participant handling, configurable consent flows, and GDPR-compliant processes designed for sensitive contexts.
