Plan comparisons, upgrades, billing, and support journeys are where telecom customers get frustrated and churn. inamo helps you find and fix those moments before they escalate into support tickets and contract cancellations.
Most customers only interact with your digital touchpoints when something has gone wrong, when they need to upgrade, or when a bill doesn't look right. Poor UX in these moments doesn't just confuse - it escalates into calls, complaints, and churn.
Plan comparison pages with too much information and too little clarity
Upgrade and add-on flows that bury the key decision
Account and billing pages that create more questions than they answer
Support and troubleshooting journeys that push users toward calls
Multi-device inconsistencies between app and web 
Invite customers into inamo platform to walk through plan comparisons, billing pages, and upgrade flows while explaining their thinking.
Every session is automatically recorded, so teams can review real customer behavior across complex multi-step journeys without relying on synthesis from memory.
Use Spotlight Clips to save exact moments of pricing confusion or self-service failure and share them with CX, product, and operations teams as evidence - not anecdote.
Insight Forge organizes recurring friction patterns into clear improvement themes across multiple sessions, so you can prioritize fixes by impact rather than gut feel.
Recruit verified telecom users or bring your own filtered by product type, usage behavior, and relevant demographics.
Plan selection, comparison, and upgrade testing
Billing, payments, and account management journeys
App and web self-service usability testing
Support and troubleshooting flow testing
Cross-device experience consistency
Every self-service success is a support call you'll never pay for.
