Terms and Conditions

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (“ Terms ”) apply for Inamo’s provisioning of the services described at https://inamo.ai/our-services (hereinafter called the “ Services ”) to the customer (“ Customer ”). Each of Inamo and Customer is hereafter also referred to as “ Party ” or together the “ Parties ”. These Terms together with any signed quotation, retainer, Subscription Order, or other written confirmation accepted by the Parties together form the ” Agreement “. For the purposes of these Terms, a recurring subscription for access to the Platform and included services is referred to as a “ Subscription ”, the applicable subscription plan as the “ Plan ”, and the order or written confirmation governing the Subscription as a “ Subscription Order ”. An offer issued for specific services or studies outside a Subscription is referred to as an “Offer”, and a specific user study or research activity conducted pursuant to an Offer is referred to as a “ Study ”.

1. Acceptance 

Acceptance of the Agreement shall be made in writing by a person with authority and legal capacity to enter into a legally binding agreement on behalf of the Customer. By accepting the Agreement Customer warrants to have read and understood the Terms and agrees to be bound by all of its contents and that the Agreement has been accepted by an authorized representative. 

2. Service orders 

Inamo shall provide the Services ordered by the Customer and accepted by Inamo in accordance with the Agreement.

2.1. Subscription Orders If the Customer orders a Subscription, the Subscription is established through a subscription order, quotation, or other written confirmation accepted by both Parties (the “Subscription Order”). The Subscription Order defines the applicable Plan, subscription term, fees, billing frequency, and any included usage or limitations. The Subscription Order is governed by the section “Subscription” and the Agreement as a whole.

2.2. Offers and Study Orders Services that are not included in the Subscription, or that are ordered outside a Subscription, are ordered as individual services through the Platform or otherwise in writing (each an “Order”). Inamo shall confirm such Order by issuing an offer with applicable pricing and scope (the “Offer”). A binding agreement for such services is formed when the Customer accepts the Offer.

Unless otherwise agreed in writing, each Offer relates to one or more specific Studies and is governed by these Terms, including the sections on Rescheduling, Cancellation, and No shows.

3. Performance of the Services

Inamo shall perform all parts of the Service in a professional manner and with the skill and care which the Customer has reason to expect from a well-reputed company in the industry. The Parties will cooperate continuously with each other in good faith on all issues arising in connection with performance of the Services. Inamo will comply with the reasonable instructions and guidelines issued by Customer from time to time concerning performance of the Services. Customer shall provide Inamo with the information and resources necessary to perform the Services. 

4. The Platform 

Upon acceptance of the Agreement, and subject to Customer’s compliance with the terms therein, Customer is granted a non-exclusive and non-transferable right to access and use Inamo’s SaaS platform for ordering and administration of the Services (the “ Platform ”) during the term of the Agreement. Customer acknowledges that the Platform is provided “as is” and “as available”. 

Only Customer and those of Customer’s staff who are authorized by Customer to use the Platform, and who have been given user logins and passwords by Customer (“ Users ”) may access and use the Platform and materials provided by Inamo through the Platform. Customer agrees to comply, and ensure that Users comply, with the User Terms (see Appendix 1 ) for the Platform, which are hereby incorporated by reference and considered an integral part of the Terms.

5. Subscription

5.1. Subscription Plans and Scope If the Agreement includes a subscription (the “Subscription”), the Customer purchases access to the Platform and such Services as are included in the subscribed plan (the “Plan”) for the subscription term. The Plan’s scope (including any included volumes, credits, seats, features, and limitations) and applicable fees are set out in the subscription order form, quotation, or other written confirmation forming part of the Agreement (the “Subscription Order”).

Services that are not included in the Plan (including, as applicable, recruitment, participant incentives, translations, custom work, add-ons, or other professional services) may be ordered separately and will be priced and delivered pursuant to an Offer, price list, or other written agreement between the Parties.

5.2. Subscription Term, Renewal, and Notice The initial subscription term (the “Initial Term”) is set out in the Subscription Order. Unless the Subscription Order states otherwise, the Subscription will automatically renew for successive renewal terms of equal length (each a “Renewal Term”) unless either Party gives written notice of non-renewal at least 60 days before the end of the then-current term.

5.3. Fees and Billing Frequency Subscription fees are billed in advance in accordance with the billing frequency set out in the Subscription Order (for example monthly or annually). Unless otherwise agreed in writing, all subscription fees are non-refundable and payable for the full term.

5.4. Included Usage, Overages, and Add-ons Where the Plan includes usage entitlements (such as a number of studies, seats, credits, participant recruits, minutes, or similar), such entitlements are limited to the applicable subscription period and do not roll over unless explicitly stated in the Subscription Order. Usage in excess of the Plan’s entitlements, or use of add-ons, will be invoiced in accordance with the applicable price list or the Subscription Order.

5.5. Changes to Plans and Fees The Customer may upgrade its Plan during the term in accordance with the Subscription Order and applicable price list. Downgrades, reductions in scope, or decreases in seats (if applicable) take effect at the start of the next Renewal Term unless otherwise agreed in writing.

Inamo may adjust subscription fees, Plan scope, or price lists for a Renewal Term by providing written notice at least 60 days before the start of such Renewal Term. If the Customer does not accept the changes, the Customer may prevent renewal by giving notice of non-renewal in accordance with the section “Subscription Term, Renewal, and Notice”.

5.6. Suspension for Non-Payment If any undisputed subscription fee is overdue, Inamo may suspend the Customer’s access to the Platform and the provision of Services until all overdue amounts are paid in full. Suspension does not relieve the Customer of its obligation to pay fees.

6. Rescheduling 

This section applies solely to Studies ordered pursuant to an Offer and does not apply to Subscriptions or Subscription fees.

Customer may not reschedule the participant study included in the Offer (each a “ Study ”) for an earlier date than stated in the Offer. Customer may, however, reschedule the Study for a date up to ten (10) days later than the first date of the Study stated in the Offer. In such case, Inamo is entitled to charge the Customer an additional fee corresponding to fifty percent (50%) of the fee quoted in the Offer in order to compensate for performed work and accrued costs until receipt of notice of rescheduling. 

Customer may reschedule the Study by giving notice in writing to Inamo within three (3) business days from accepting the Offer. If notice of rescheduling is received by Inamo later than three (3) business days from accepting the Offer, or if Customer reschedules the Study to a date later than ten (10) days from the original date stated in the Offer, the rescheduling will be treated as a cancellation (as described below). 

7. Cancellation 

This section applies solely to Studies ordered pursuant to an Offer and does not apply to Subscriptions or Subscription fees. In the event the Study is canceled by Customer within three (3) business days from accepting the Offer, Inamo is entitled to charge Customer a fee corresponding fifty percent (50%) of the fee indicated in the Offer in order to compensate for performed work and accrued costs until receipt of notice of cancellation. In the event of cancellations made later than three (3) business days from accepting the Offer, Inamo shall be entitled to charge the Customer the full fee to compensate for performed work and accrued costs. 

8. No-shows 

This section applies solely to Studies ordered pursuant to an Offer. If a participant does not show up to the Study, Inamo will be given the opportunity to replace that participant. If less than fifty percent (50%) of ordered participants show up to the Study on the agreed time and date, and the Study cannot be performed due to lack of participants, Customer shall be credited for the recruitment fee and the participant incentive, as set out in the Offer, regarding the participant(s) that did not show up. Crediting of said fees shall be Customer’s sole remedy in case of no-shows.

9. Price 

Subscription fees, Offer fees, usage based fees, and any additional charges are set out in the applicable Subscription Order, Offer, or price list referenced therein. All fees are stated exclusive of value added tax (VAT) and other applicable taxes or duties.

Unless otherwise expressly stated in writing:

• subscription fees relate to access to the Platform and included Services during the applicable subscription term,
• Offer fees relate to specific Studies or services delivered under an Offer.

10. Participant Incentives 

Inamo will remunerate participants with gift cards or other incentives, for their participation in the Study (“ Participant Incentives ”). Participant Incentives are solely determined by Inamo, as part of the project planning and management. The Customer may not choose the type or amount of the remuneration provided to participants for taking part of the Study. Participant Incentive fees are stated in the price list. 

11. Payment 

11.1. Subscription Fees Subscription fees are invoiced in advance in accordance with the billing frequency set out in the applicable Subscription Order, for example monthly or annually. Subscription fees are payable within thirty (30) days from the invoice date, unless otherwise agreed in writing. Subscription fees are non refundable and payable for the full subscription term, regardless of actual usage, unless expressly stated otherwise in the Subscription Order.

11.2. Offer Fees and Usage Based Charges Fees for Studies, recruitment, participant incentives, add ons, overages, or other services ordered outside the Subscription are invoiced in accordance with the applicable Offer or price list and are payable in accordance with the terms set out therein.

11.3. Late Payment If the Customer fails to pay an undisputed amount by the due date, Inamo may charge reminder fees, collection charges, and late payment interest in accordance with the Swedish Interest Act (1975:635).

Inamo may suspend access to the Platform or provision of Services if any undisputed amount remains unpaid fourteen (14) days after written notice. Suspension does not affect the Customer’s obligation to pay outstanding fees.

11.4. Invoice Objections Any objections to an invoice must be submitted in writing within three (3) weeks from the invoice date. The Customer shall pay all undisputed amounts by the due date.

• Intellectual Property Rights 

Ownership of and all Intellectual Property Rights in the website and Platform provided by Inamo, and any derivatives, enhancements or improvements thereof, vest exclusively in Inamo and, or as the case may be, its suppliers or licensors. “Intellectual Property Rights” shall mean any and all registered and unregistered rights granted, applied for or otherwise now or hereafter in existence under or related to any patent, copyright, design right, database right, topography right, trademark, service mark, the right to apply to register any of the aforementioned rights, trade secret, right in unpatented know-how and any other intellectual or industrial property right, in any part of the world. Except for the limited rights expressly granted under the Terms, nothing in the Terms or otherwise between the Parties shall be construed as transferring or assigning the title or ownership of any Intellectual Property Rights in the services from Inamo to Customer. 

• Intellectual Property Indemnification

Inamo shall indemnify the Customer from all claims from third parties, any direct costs, losses or damages suffered or incurred by the Customer as a result of Customer’ use of the Platform or any Intellectual Property Rights that Inamo is responsible for in accordance with the Terms. 

• Marketing and Customer’s trademarks 

The Customer hereby grants Inamo a non-exclusive, non-transferable, and revocable right to use and display the Customer’s trademarks, logos, and images for the purpose of performing the Services, marketing Studies to participants, and for Inamo’s marketing and promotional activities.

Such marketing and promotional activities may include, without limitation, use on Inamo’s website and Platform, as well as in social media activities, videos, static posts, presentations, case references, and public relations or marketing publications.

Inamo shall use the Customer’s trademarks, logos, and images in accordance with the Customer’s reasonable brand guidelines and instructions, if provided.

• Confidentiality 

Each Party acknowledges that all non-public information provided by the other Party under the Agreement or a Study is regarded as confidential information. All confidential information provided by a Party shall be used by the receiving Party solely for the purposes of performing its obligations under the Agreement and shall not be disclosed to any third party without prior written approval of the providing Party. The foregoing shall not be applicable to any information that (a) is publicly available (b) has been independently developed by the receiving Party without the use of confidential information, (c) is obtained by the receiving Party other than through a breach of confidence, or (d) which is required to be disclosed by applicable law or regulation. The confidentiality obligations in this clause shall remain in force for one (1) year after expiry or termination of the Agreement, except for trade secrets, which shall be protected without limitation in time. 

• Non-solicitation 

During the term of the Agreement and for a period of twelve (12) months thereafter, Customer may not, directly or indirectly solicit, entice, encourage or attempt to solicit, entice or encourage any participant of the Study to participate in Customer’s studies, tests, reviews, surveys or research or similar, without Inamo’s prior written approval. If Customer fails to comply with this provision, Inamo is entitled to charge Customer a penalty fee of SEK 5,000.

• Statistics and Data 

Customer owns the data provided to Inamo by Customer in connection with the Services. Inamo may freely utilize data generated in the system log files to optimize and improve Inamo’s services. Inamo shall have the right to anonymize any and all data used in the Services. The anonymization procedure shall be sufficient to ensure that no data can be converted back to personal data. Inamo shall own the right and title to all such anonymized data without limitation in time and use for any purpose. 

• Use of AI Models:

The Platform integrates AI-driven features, including but not limited to the use of OpenAI, Microsoft, and Google’s language models (LLMs), as well as potentially other third-party AI services. These AI models are used for various purposes, such as transcription, data processing, content generation, and analysis, to enhance the Platform’s functionality.

By accessing or using the Platform, the User acknowledges and consents to the processing of their data by these AI providers for the purposes outlined above. These services may involve the processing of personal data, which will be handled in accordance with the Privacy Policy and applicable data protection laws.

• Exclusion of Liability for AI-Driven Features

While the Platform aims to provide high-quality AI-driven services through third-party providers, it cannot guarantee the accuracy, completeness, or reliability of any output generated by these services. The User acknowledges that the AI ​​models (including those from OpenAI, Microsoft, Google, and other third-party providers) may not be error-free, and the use of AI-driven features is at the User’s own risk.

The Platform shall not be held responsible for any errors, inaccuracies, or damages resulting from the use of AI features, including, but not limited to, errors in transcription, content generation, or analysis.

• Personal Data Protection 

Each Party is responsible for ensuring that its processing of personal data is lawful under the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws (“Applicable data protection laws”). 

Sole controllers 

Inamo acts as the data controller for management of Inamo’s participant platform and distribution of Participant Incentives. This includes matching participants to Customer’s Studies based on the characteristics or target audience set by the Customer. Upon successful recruitment of participants to the Study, Inamo will share personal data regarding the matched participants to the Customer. This sharing is conducted between Inamo and the Customer, each acting as data controllers.  

Inamo’s bonds 

As the data controller for participant data in relation to managing Inamo’s participant platform and distributing Participant Incentives, Inamo is responsible for lawful processing of personal data under Applicable data protection legislation. This includes the duty to provide clear and sufficient information to affected data subjects prior to disclosing any participant personal data to the Customer. The information shall include that personal data will be transferred to the Customer for the purpose of conducting a Study. This information is provided in Inamo’s Privacy Policy (see Appendix 2). 

Customer’s obligations 

Once Inamo has shared the participant information, the Customer acknowledges its individual responsibility as a data controller for the processing of the participant’s personal data in connection with a Study. The Customer determines the purpose and means for conducting the Study, including determining the questions to ask and how to process, analyze and store them. As the data controller for participant data in relation to conducting the Study, the Customer is responsible for ensuring lawful processing of personal data under applicable data protection legislation. This includes the duty to provide clear and comprehensive information to affected data subjects of the processing performed in conjunction with the Study. The Customer must take necessary measures to establish itself as the controller for the processing of personal data associated with the Study. 

Data Processing by Inamo 

When the Customer uses the Platform for conducting a Study, Inamo will process personal data regarding the participants and the Studies on behalf of the Customer for the purpose of providing the Platform. The Parties’ respective responsibilities regarding the data processing are governed by the Data Processing Agreement (see Appendix 3 ), which forms an integral part of the Service Agreement. 

• Limited warranties 

Inamo will ensure that sourced participants declare that they meet the participant requirements set in the Offer. Customer acknowledges that Inamo is not capable of validating the information provided by participants when applying to the Studies, and that Inamo thereby cannot guarantee that information provided by participants is true and correct. Inamo does not guarantee that participants’ answers, behavior, and engagement are of a satisfactory quality to Customer and is in line with Customer’s expectations. 

• Limitation of Liability

The Parties’ liability is limited as follows: 

1. Neither Party shall be liable for consequential or indirect losses, such as lost profits, costs of retaining another provider, and similar costs or losses, except in case of breach of Intellectual Property Rights and/or confidentiality; 
2. In no event shall Inamo’s total liability for any damages, direct or indirect, arising from or in connection with the Agreement exceed the fees paid by Customer to Inamo during the immediately preceding 12-month period; duck 
3. Inamo is not liable for Customer’s loss of data.

• Force majeure 

Neither Party shall be liable to the other Party for any delay or failure in performance of its obligations under the Frame Agreement to the extent such delay or failure is caused by force majeure events, such as fire, flood, explosion, accident, war, strike, embargo, governmental requirement, civil or military authority, inability to secure materials or labor or any other causes beyond its reasonable control. Any such delay or failure shall suspend the Party’s obligations until the force majeure ceases. 

24 Termination

24.1. Subscription Term and Termination The term of any Subscription is governed by the applicable Subscription Order and the section “Subscription”. Either Party may terminate a Subscription with effect at the end of the then current subscription term by giving notice of non-renewal in accordance with the Subscription Order.

Unless expressly stated otherwise in the Subscription Order, the Customer has no right to terminate a Subscription for convenience during an ongoing subscription term.

24.2. Termination for Cause Each Party has the right to terminate the Agreement, in whole or in part, with immediate effect if:

• the other Party has committed a material breach and does not remedy such breach within thirty (30) days from receiving written notice requiring remedy, or
• the other Party suspends its payments, enters into liquidation, reorganization, bankruptcy, or can otherwise reasonably be assumed to be insolvent. 

24.3. Suspension and Termination for Non Payment Inamo may suspend access to the Platform or terminate the Subscription with immediate effect if the Customer fails to pay undisputed fees in accordance with the Agreement and such failure continues for fourteen (14) days after written notice.

• Effects of termination 

25.1. Effect on Subscriptions Upon termination or expiry of a Subscription:

• all outstanding subscription fees for the then current term become immediately due and payable,
• the Customer’s right to access and use the Platform ceases,
• no prepaid subscription fees are refundable.

25.2. Effect on Offers and Studies Termination or expiry of a Subscription does not affect any Studies ordered pursuant to an Offer prior to termination, unless otherwise agreed in writing. Cancellation, rescheduling, and payment for such Studies are governed by the applicable Offer and the relevant sections of these Terms.

• Data Handling

Upon termination or expiry of the Agreement, Inamo shall handle Customer data in accordance with the section “Effects of termination” and the Data Processing Agreement.

• Governing law and disputes 

The Agreement shall be governed by the substantive law of Sweden. Any dispute, controversy or claim arising out of or in connection with the Agreement, or the breach, termination or invalidity thereof, shall be finally settled by arbitration in accordance with the Rules of the Arbitration Institute of the Stockholm Chamber of Commerce. The seat of arbitration shall be Stockholm. The arbitration proceedings shall be conducted in Swedish or English.

Appendix 1

USER TERMS

Inamo provides services for recruitment of participants for its customers’ user tests and/or research interviews (the “ Services ”). These user terms and conditions (the “ User Terms ”) govern your access to and use of Inamo’s SaaS platform for administration and use of the Services (the “ Platform ”). These User Terms are a legally binding contract between you and Inamo AB (“ Inamo ”, “ we ” or “ us ”) and apply to you as a user of the Platform. 

Setting up an account 

You are an authorized user (“ User ”) on an organization account (“ Service Account ”) controlled by your employer, or another organization, that has invited you to use the Platform.  

The organization that has invited you to use the Platform (hereinafter “ Customer ”) has entered into a separate agreement with us regarding the Services, which allows for Customer to invite Users to join its Service Account. 

Permitted use 

Only Users who have been given user logins and passwords by Customer or by Inamo may use the Platform. By accessing or using the Platform, you agree to: 

1. only access or use the Platform using your own then valid login credentials and through interfaces provided by inamo; 
2. comply with all applicable laws, regulations and public orders in connection with use of the Platform and Services; 
3. keep confidential all login credentials, security methods and other information provided by us to access the Platform; duck 
4. promptly notify us if you suspect that your user account or your credentials have been or are being used by a third party. 

By accessing or using the Services you do not agree to, by yourself or through a third party: (i) copy, modify or create derivative works or improvements of the Platform or the Services; 

1. rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available any portion of the Platform to any third party; 
2. reverse engineer, disassemble, decompile, decode, adapt or otherwise attempt to derive or gain access to the source code of the Platform, in whole or in part; 
3. alter, remove, obscure, frame or mirror inamo’ or its suppliers’ branding, proprietary notices or any content forming part of the Platform or related materials;  
4. input, upload, transmit or otherwise provide to or through the Platform, any information or materials that are unlawful or injurious, or contain, transmit or activate any harmful code; 
5. bypass or breach any security device or protection used by the Platform;  
6. damage, destroy, disrupt, disable, impair, interfere with or otherwise impede or harm in any manner the Platform or Services.
7. access or use the Platform or Services in any manner or for any purpose that infringes, misappropriates or otherwise violates any intellectual property right or other right of inamo or any third party, or that violates any applicable legislation; or 
8. access or use the Platform or Services for purposes of competitive analysis, development, provision or use of a competing software service or product or for any other purpose that is to inamo’s detriment or commercial disadvantage. 

Warranties 

inamo makes no representations or warranties of any kind, whether express or implied, to you relating to the use of the Platform, which is provided to you on an “as is” and “as available” basis. 

Term and Termination 

These User Terms shall remain in force until Customer’s subscription for the Services expires or terminates, or your access to the Services is ended by Customer or us. inamo is entitled to discontinue the provision of the Platform or Services to you with immediate effect if you violate these User Terms. 

Limitation of Liability  

If we believe there is a violation of these User Terms, we will ask the Customer to act. If sufficient action is not taken, we reserve the right to take, in our sole opinion, necessary action to rectify the violation. 

Data Protection 

How we process your personal data is set out in our Privacy Policy .  

Intellectual Property Rights  

Ownership of and all intellectual property rights in the Services, Platform, associated materials, and any derivatives, enhancements, or improvements thereof, vest exclusively in Inamo and/or, its suppliers or licensors. 

Applicable law

Swedish law shall apply to these User Terms and our legal relationship in general.  

Changes  We may modify these User Terms at any time. In the event of material changes to the User Terms that affect your rights, we will notify you via email or by messaging you through the Platform. Any changes will take effect on the date set out in the notice or when we publish the change. We will also assume that you accept the changes if you use the Platform after the effective date of any changes. 

Contact  

You may contact us through the contact form available on our website at https://inamo.ai/contact-us  

Company Information 

Inamo AB 

Org. no.: 559083-4593 

Isafjordgatan 30A

160 40 Kista, Sweden

Appendix 2

GDPR PRIVACY POLICY

This privacy policy describes the personal data we collect, how and why we use it, and the choices and rights you have regarding the personal data you share with us. This privacy policy applies when you register as a participant to take part in studies and tests, enter into a contract with us, visit our website (https://www.inamo.ai), contact us or subscribe to our newsletter. When we refer to “we” or “us”, we mean Inamo AB, which is responsible for the processing of personal data described here. 

We encourage you to read this privacy policy carefully to understand how we may collect, use and share your personal data. 

If you have any questions about this privacy policy, you can always contact us at gdpr@inamo.ai 

What is personal data? 

Personal data means any information that can be used to identify you, such as your name, address, email and telephone, or device data (where it can reveal your approximate location or otherwise be linked to you). 

How do you use my personal data? 

We may use your personal data for the following purposes. 

• Provide access to the platform and your user account. If you want to access our participant platform, we need your personal data to create a user account. 
• Match participant profiles with studies. If you register to participate in studies, we need to process your data to match your profile with different studies and to notify you when there is a study that matches your profile. 
• Provide compensation for your participation. If you participate in a study, we will process your data to compensate you for your participation. 
• Enabling smooth visits to our website. When you visit our website, we process various technical data (read more in the paragraph below) to provide a secure and functional website. 
• Entering into and fulfilling contracts. If you are a company representative, we may process your contact details to conclude and fulfill contracts. 
• Communication and customer service. We process your contact details and information provided in communication with us to communicate with you about studies you have enrolled in and to respond to other requests. 
• Development of our services. We collect and analyze user data (such as how many users visit different pages of our website) to develop and improve our services. This may involve collecting user data to maintain and improve the performance of our website and services and to develop new features. 
• Protect us and our services. We may process your personal data to comply with legal requirements, protect our legal rights and prevent fraud and other illegal or malicious activities that may affect us, our services or our customers.
• Billing, administration and accounting. If you or the company you represent has entered into a contract with us, we may process your contact details for billing and administration purposes. 
• Marketing. We collect your data to market our services on other websites and on social media. 
• Recruitment. If you apply for an open position at Inamo, we will process your job application and related information. 

What personal data will you process? 

What data we collect about you depends on the reason you are in contact with us and what data you choose to share with us. For the purposes described above, we may collect and use the following types of personal data: 

• Login information, such as email and password to create and verify your user account. 
• Contact details, such as name, email and phone number. 
• General information about you, such as age, place of residence and gender identity. 
• Information requested for a specific study, such as language skills, profession, ownership of certain products, health information, approximate salary, etc. The information collected depends on the study you are applying for. 
• Personal identification number, when needed for secure identification.  
• Automatically collected technical data about your device, such as your device’s IP or MAC number. 
• Ad identifiers generated by your device that allow advertising on other websites and social media and provide information on how you interact with our ads (if you consent to our marketing). 
• Job applications, which may include contact details, date of birth, gender, photo and other information included in your CV or cover letter, as well as information included in notes and evaluations carried out by us in connection with the employment process.

Why do you use my data? 

Performance of a contract 

Certain processing operations described above are necessary for us to provide the services you have requested and to fulfill what we have agreed to under our General Terms and Conditions, or under any other contract entered into between you and us. Under the General Conditions, this includes processing that is necessary to provide you with access to the platform and website, matching profiles with studies, communication, and to provide compensation for your participation in a study. In the context of other contracts, we will mainly collect contact and billing information. If we do not have access to this data, we cannot provide all parts of the services to you. 

Balancing of interests 

Some processing operations are based on our legitimate interest to use the data for various purposes. For an interest to be considered legitimate by law, the interest and the processing must not override your fundamental rights or freedoms. When we use personal data based on a balance of interests, we consider that we have a legitimate reason to use the data and have assessed that the use will not violate your rights or freedoms. For example, we consider that we have a legitimate interest in using your personal data to protect and improve our services and to manage recruitment when you have submitted an application to us. 

If you have a user account, are a test participant, customer or have otherwise been in contact with us, we may also send you newsletters based on our legitimate interest to promote our services. However, you can unsubscribe at any time by following the “unsubscribe” link in the newsletter. 

Consent

We only process some personal data if you consent to it. For example, we will not market our services to you on other websites and social media, unless you have agreed to us using your personal data for marketing purposes. We ask for your consent to receive marketing through our cookie banner when you visit our website. You can read more about how we use cookies and how you can consent or reject them in the section “What are cookies and how are they used?”.

Legal obligation 

In addition to what is stated above, we may also need to collect and store personal data in order to fulfill certain legal obligations to which we are subject, such as retaining certain accounting information under the Swedish Accounting Act, or if you are a participant in a study, retaining your contact details and social security number to report your compensation to the Swedish Tax Agency.

Who has access to my personal data?  

Partners conducting studies 

Our business concept is to match participants with studies conducted by our partners. If we match you with a study and you choose to participate in it, we will share data with the partner conducting the study. We will only share the data necessary for the study. This typically includes your first name, age and information from the questionnaire you have completed when applying for the specific study. 

After we share the above information with the relevant partner, the partner is independently responsible for all personal data processed by the partner during the study. Each partner is considered an independent data controller for the study and is responsible for ensuring that your personal data is processed in accordance with the GDPR and other applicable laws both during and after the study. 

Other suppliers who help us provide our services 

For the purposes we have described above under section “How do you use my personal data?” It is sometimes necessary for us to use suppliers. We use suppliers to provide, improve, promote and protect our services. In order to perform their services, it is sometimes necessary for suppliers to have access to your personal data. Suppliers may only use your personal data in accordance with our instructions and we only share data that is necessary to perform the service in question. We never sell personal data to third parties. 

Public authorities 

We may share personal data with authorities or other third parties when required by law or regulation or when necessary to protect or defend our rights and interests, or those of our users, employees, directors or shareholders, and/or to ensure the safety and security of our services. 

Other third parties 

Should we be merged or sold (in whole or in part), your personal data will be shared with or transferred to the merged or purchasing entity. In such a case, your data will continue to be processed in accordance with this privacy policy.

What are cookies and how are they used?  

In addition to the data you provide directly to us when using our services, some data is automatically obtained from your device using “cookies” or similar tracking technologies when you visit our website. Cookies are small text files used to store or access information stored on your computer or mobile device. Cookies can remember a user’s activity on, for example, a website in different ways and can store information both during the website visit and between visits. The information in cookies can also be used to track your browsing on other websites that use the same cookie. 

We use cookies to: 

• ensure the basic functionality of the website, such as allowing you to log in and fill in questionnaires. 
• maintain the security of the website, for example by providing a secure login. 
• provide you with access to enhanced website functionality, such as automatic country recognition and language settings. 
• analyze the use of our website and help us make it better by collecting aggregated statistics on which pages are popular and which sections visitors click on the website and how long they stay on the page (if you consent). 
• market and advertise our services by displaying advertisements on other websites and social media based on which pages you have clicked on our website and on other websites that use the same cookie (if you consent). 

Some cookies, such as those used to provide basic functionality and maintain security, are necessary for the website to function as intended, and these will be automatically installed on your device based on our legitimate interest in providing you with a functional and secure website. Other cookies, such as those used for marketing and analytical purposes, will only be installed if you allow us to use such cookies via the cookie banner when you first visit our website. 

The cookies placed on your device are so-called third-party cookies, which means that third parties have access to the information collected through the cookies. Each cookie has a unique expiry date, which can be viewed in the cookie banner by selecting “settings”. 

When you visit our website, you will be asked to indicate your cookie preferences. You can choose to allow all cookies, including marketing and analytics cookies, to allow only certain types of cookies, or to reject all cookies that are not necessary for browsing the website. If you have accepted certain cookies and change your mind, you can disable cookies or adjust your preferences at any time by clicking on “Cookies” at the bottom of the website.

How do you protect my personal data?

We take several measures to keep your personal data secure and protected against unauthorized or unlawful processing and against accidental loss, destruction or damage. We take both technical and organizational measures to protect your data through access control, access control and encryption procedures. We also ensure that our third-party suppliers provide appropriate security measures. 

Where is my personal data stored? 

The personal data we collect about you is mainly processed and stored within the EU but may be transferred to countries outside the EU where our partners or suppliers are located. Before transferring personal data outside the EU, we will ensure that appropriate safeguards are in place to protect your personal data, for example by using the standard contractual clauses approved by the European Commission together with additional safeguards. 

How long do you keep my personal data? 

The length of time we keep your personal data varies depending on the purpose for which we collected the data. Your personal data is used for as long as it is necessary to fulfill the purpose for which we collected the data. The purposes of the data collection are listed under “How do you use my personal data?”. In some cases, we need to keep your data longer to comply with applicable laws (including those relating to accounting), to enable dispute resolution and to protect our interests. All personal data that we store is subject to this privacy policy. 

If you have not used your user account for a period of two (2) years, we will send you a reminder asking if you want to keep your user account. If you have not responded or logged into your account within ninety (90) days of receiving such notice, your account and related personal data will be permanently deleted, unless we are legally required to retain the information for a longer period of time. 

What rights do I have regarding my personal data? 

You always have the following rights in relation to your personal data: 

• Right of access (register extract) – a right to access information about what personal data we process about you. 
• Right to rectification – a right to have inaccurate personal data about yourself corrected. 
• Right to erasure – a right to have your personal data erased under certain conditions. 
• Right to restriction of processing – a right to have the processing of your personal data restricted until inaccurate data has been corrected or other objections have been resolved. 
• Right to data portability – a right to request that personal data be moved from one controller to another. This right is limited to data that you yourself have provided to us. 
• Right to object – a right to object to the processing of your personal data based on our legitimate interests (balancing of interests). 
• Right to information about data collection – a right to receive information about the sources used to collect your personal data (when the information is not provided by you). 
• Right to data portability – a right to have your data transferred to another service when technically feasible. 

You can exercise your rights described above by sending a request to gdpr@inamo.ai. We will respond to your request within 30 days. Please note that there may be requirements and regulations that limit your rights, for example, there may be legal obligations that prevent us from disclosing or transferring parts of your data, or from blocking or deleting your data. 

We always intend to handle any requests, complaints or concerns you may have regarding our use of your data in a lawful, fair and transparent manner. However, if you feel that your rights have been violated, you always have the right to file a complaint with the Data Protection Authority (https://www.imy.se). 

Amendments and updates to this privacy policy 

We may make changes to this privacy policy. If we make material changes that affect your rights, we will notify you of the change on our website or by email before it takes effect. 

Last modified in November, 2025. 

Company information 

Inamo AB 

Org. no.: 559083-4593 

Isafjordgatan 30A

160 40 Kista, Sweden

GDPR Contact Information: gdpr@inamo.ai

Appendix 3

DATA PROCESSING AGREEMENT

This data processing agreement (“ DPA ”) applies to Inamo’s provision of design services described at (the “ Services ”) and is an integral part of Inamo’s General Terms and Conditions (“ Terms ”). Inamo and the Customer are hereafter also referred to as a “ Party ” and together as “ Parties ”. 

Background  

1. This DPA governs the conditions for Inamo’s processing of and access to personal data processed on behalf of Customer in accordance with the General Data Protection Regulation (EU) 2016/679 (“ GDPR ”) and other applicable data protection legislation (all together “Applicable Legislation ”).  
2. All terms defined in Article 4 of the GDPR shall have the same meaning in the DPA, unless expressly stated otherwise. All capitalized terms herein shall also have the same meaning as set forth in the Terms.  

Scope of processing 

• Inamo will process personal data on behalf of Customer for the purpose of providing the Platform in accordance with the Agreement entered into between Customer and Inamo. The personal data consists of information that participants provide to the Customer as part of Customer’s Studies performed on the Platform (” Study Data “). Inamo may access, display, and store Study Data to provide the Platform in accordance with the Agreement.  
• Inamo shall only process Study Data in accordance with the Customer’s written instructions, which are set out in this DPA, unless further processing is required under applicable EU or Member State law that Inamo is subject to. In case further processing is required, Inamo shall inform the Customer of this legal obligation unless such disclosure is prohibited by law. 

Security and assistance 

• inamo shall apply suitable technical and organizational measures to protect Study Data processed by AI services. This includes, but is not limited to, encryption, secure data storage, and access control measures. We ensure that all third-party AI providers engaged for processing Study Data are also compliant with these security standards. 
• inamo shall assist the Customer in fulfilling its obligations under Articles 32 to 36 in the GDPR, especially regarding the security of processing and personal data breaches. inamo shall notify the Customer without undue delay and within 48 hours after inamo has learned of a personal data breach affecting the Study Data.  
• inamo will assist the Customer in meeting its obligations under Chapter III of the GDPR, including data subject rights such as access, deletion, correction, and data portability. inamo will notify the Customer without undue delay of any such requests from data subjects.

 Sub-processing

• Sub-processors and Third-Party AI Services: inamo has the Customer’s general authorization to engage sub-processors for the processing of Study Data on behalf of the Customer (“ Sub-processors ”). This includes the use of third-party AI providers for specific tasks such as transcription, content analysis, and other AI-driven processes. As of the date of this agreement, the following third-party AI providers (sub-processors) will be engaged by inamo for the processing of Study Data:

• OpenAI LLC (for transcription and data processing)
• Microsoft (for AI-driven data analysis)
• Google LLC (for AI-driven data analysis)

Inamo will ensure that all sub-processors, including AI providers, comply with applicable data protection legislation, including the GDPR.

• Inamo shall notify the Customer through the Platform or via e-mail of any intended addition or replacement of its Sub-processors, at least 30 days prior to such change. The Customer is responsible for regularly checking the Platform for such updates. The Customer is entitled to object to such changes, based on objective grounds relating to the security of the processing under the DPA. If the Customer makes an objection and Inamo does not accept to replace the Sub processor or refrain from using it, either Party is entitled to terminate the affected service, by giving the other Party 30 days’ written notice. 
• Inamo shall be fully liable for the actions and performance of any Sub-processors engaged for the processing of Study Data on behalf of the Customer. 
• Inamo shall maintain an updated list of Sub-processors and shall submit a copy of the list to the Customer upon request. Inamo’s sub-processors at any given time are listed in Schedule 1. 

Third country transfers 

Inamo has the Customer’s general authorization to process Study Data outside the European Economic Area (EEA) through its sub-processors, including OpenAI LLC, Microsoft, and Google LLC. These transfers will comply with the requirements set forth under the GDPR, using EU Standard Contractual Clauses (SCCs) or other appropriate safeguards. 

For instance, OpenAI LLC and Microsoft process data in the United States, and the transfers will be governed by the EU-US Data Privacy Framework or, if invalidated, EU SCCs.

Confidentiality 

• inamo shall restrict access to Study Data processed by AI providers solely to employees, representatives, and sub-processors who need access to perform services under this Agreement. All parties involved in processing the data, including third-party AI providers, are bound by confidentiality obligations. 
• Inamo shall not disclose Study Data, or any information related to its processing under this DPA, to third parties without express instruction from the Customer. This obligation excludes:  

1. disclosure to Sub-processors for fulfillment of their obligations under a sub processing agreement,  
2. information that is publicly known (due to other reasons than a breach of the DPA),  
3. information compelled by mandatory law or regulation. In such cases, Inamo shall promptly inform the Customer and request guidance.  

The confidentiality obligations herein shall apply without limitation in time. 

Audit and inspection 

Upon request, Inamo will provide the Customer with information necessary to show that Inamo is meeting its obligations under the DPA. Inamo will cooperate with audits or inspections, which will occur no more than once a year and will be notified at least 10 business days in advance. These audits or inspections will be conducted by the Customer or an authorized third party, at the Customer’s expense. 

Term

Term and termination

The DPA shall remain in force until the Agreement is expired or terminated.  

Effects of termination

Unless otherwise instructed, Inamo will delete Study Data after 60 days from the Customer deleting its customer account on the Platform (the “ Service Account ”). 

Compensation 

Inamo shall be entitled to reasonable compensation for work and costs that arise due to the Customer’s instructions for processing if these exceed the features and level of security that Inamo normally applies on its Services or provides to its customers, eg in cases where Inamo’s systems and/or Services require special adjustments or development due to special requests from the Customer. Inamo is not entitled to compensation for costs which arise based on compliance with requirements set out in the GDPR. 

Liability and indemnification 

The limitations of liability set out in the Terms shall apply to this DPA, with the exception that each Party shall indemnify and hold harmless the other Party from any administrative fines pursuant to GDPR Article 83 imposed on the Party by the relevant supervisory authority. 

Notices 

Unless otherwise specified, all notices under this DPA must be in writing and sent by email for Inamo and the Customer, respectively, to the contact person designated in the order. Either Party may change its email address for notices by providing written notice to the other Party. 

Governing law and dispute resolution 

This DPA shall be governed by the substantive law of Sweden. Disputes arising from this DPA shall be finally settled in accordance with the resolution of disputes clause stated in the General Terms and Conditions.

Schedule 1

SUB-PROCESSORS 

The Customer approves that inamo engages the following Sub-processors: